This Privacy Policy is drafted in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of the Republic of South Africa. ET&T Electric is committed to protecting your personal information and processing it responsibly and lawfully.
1. Who We Are
ET&T Electric is the responsible party for personal information collected through this website. Our contact details are:
- Address: 1 Augrabies Street, Mooikloof Ridge, Pretoria, 0081
- Email: info@etnt.co.za
- Phone: +2768 937 8535
2. Information We Collect
We may collect the following personal information when you interact with our website or contact us:
- Full name
- Company name and position
- Email address
- Contact telephone number
- Message content submitted via our contact form
- Technical data such as IP address, browser type, and pages visited (via cookies and analytics tools)
3. How We Use Your Information
We process your personal information for the following legitimate purposes:
- To respond to your enquiries and provide requested quotations or information
- To communicate with you regarding our products and services
- To improve the functionality and content of our website
- To comply with legal obligations under South African law
- To maintain records of business communications
We will not process your personal information for any purpose other than those stated above without obtaining your prior consent.
4. Legal Basis for Processing
Under POPIA, we process your personal information on the following grounds:
- Consent: Where you have submitted information to us voluntarily via our contact form.
- Legitimate interest: Where processing is necessary for responding to business enquiries.
- Legal obligation: Where processing is required to comply with applicable South African laws.
5. Information Sharing
ET&T Electric does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- With service providers who assist in operating our website or conducting our business, subject to confidentiality obligations
- Where required by law, court order, or governmental authority
- To protect the rights, property, or safety of ET&T Electric, our clients, or others
6. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions and business correspondence are retained for a period of five (5) years in accordance with general business record-keeping practices.
7. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Cookies
Our website may use cookies to improve your browsing experience and to collect anonymous statistical information about website usage. Cookies do not personally identify you. You can configure your browser to refuse cookies, though this may affect certain website functionality.
9. Your Rights Under POPIA
As a data subject under POPIA, you have the following rights regarding your personal information:
- Right of access: You may request confirmation of whether we hold your personal information and request a copy of that information.
- Right to correction: You may request that we correct or update inaccurate personal information.
- Right to deletion: You may request that we delete your personal information, subject to our legal obligations.
- Right to object: You may object to the processing of your personal information in certain circumstances.
- Right to lodge a complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.
To exercise any of these rights, please contact us at info@etnt.co.za.
10. Information Regulator
Should you have an unresolved privacy concern, you may contact the Information Regulator of South Africa:
- Website: www.inforegulator.org.za
- Email: inforeg@justice.gov.za
11. Third-Party Websites
Our website may contain links to external websites. This Privacy Policy applies only to information collected through our website. We are not responsible for the privacy practices of any third-party websites.
12. Changes to This Policy
ET&T Electric reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact our Information Officer at:
- Email: info@etnt.co.za
- Phone: +2768 937 8535
- Address: 1 Augrabies Street, Mooikloof Ridge, Pretoria, 0081